Ultramarine Pools has been a client for seven years.   They use our payment acceptance solution to capture payments for their monthly pool service and repair accounts.   In the past, it required a lot of double entry each month and due to the success of the business, Mr. David Sheid (the Office Manager) responsible for this task was spending almost half of the month tracking and processing payments.    

They had been a customer of Transaction Point since starting their business and for years enjoyed lower payment acceptance cost, but the labor was killing them.   Each year as their business grew, they found themselves spending more and more time manually entering payments into two different systems.   The owner of Ultramarine Pools, Darren Grovatt, shared this frustration with me and thus I shared with him the solution of integrating payments processing directly with QuickBooks. This is important to him because we have saved him thousands of dollars over the years with lower payment processing fees.    Unfortunately, he was stuck like most small businesses often find themselves.    They were just too busy to make the changes they needed to solve the problem.   

It is a balance for Transaction Point to walk our customers through the solution because in some cases it will take an investment of time upfront to set up the process and that can seem overwhelming.   The decision was made to sit down and make the changes that were needed to automate their business and now they have successfully integrated their payments into their QuickBooks software for a seamless process. 

Automating this process has also eliminated human error and payments arrive a lot quicker in the bank account.  The Customer Payment Portal is a game changer for the client experience and it saves hours each month that was regularly spent calling to collect new card information. Customers can now easily update their card or ACH information when they sign into their portal 24/7 which is extremely helpful because it no longer requires an employee calling to collect this data.   It’s safe, compliant, and fully automated. 

Ultramarine Pools can now also offer less expensive payment options than just credit cards to their customers.  Their customers have a choice of paying with a credit card, debit card or they can pay with ACH, which will not have to be updated as often.  Clients can review past invoice history and update their payment information on their own. In the past Mr. Scheid was too burdened by an outdated inadequate payment acceptance process.    Now he has more time to spend with his customers and he is using that time to better understand the customer which opens-up opportunities to upsell, as he uncovers unmet needs.   Mr. Scheid has also mentioned that his quality of life at the office has totally changed now that the process is streamlined.     In fact, Mr. Grovatt recently shared with me that they have seen an increase in sales since implementing our solution.    He feels that the extra time his Office Manager now has is a direct result of this automation and that is why he has seen an increase in revenue and shorter payment collection times. 

Darren Grovatt, owner of Ultramarine Pools states, “When factoring in lower labor cost, increased revenue, faster payment times, and the lower cost to accept payments, Transaction Point has made a huge impact on our bottom line.”    His parting advise is  “If you don’t have time to automate your business it’s definitely time to automate your business.  You will be glad you did, and Transaction Point is a great partner to walk you through this process.”